Terms of Service
LearningLevels AG
Effective date: 23 June 2026
These Terms of Service (“Terms”) govern your access to and use of the LearningLevels platform, including all products, features, and services provided by LearningLevels AG, a company incorporated under Swiss law (“LearningLevels”, “we”, “our”, or “us”).
By creating an account or using the LearningLevels platform, you agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of an organization, school, or institution (“Organization”), you represent that you have authority to bind that Organization to these Terms.
If you do not agree to these Terms, you must not use the platform.
The Platform is intended for educators (age 18 and over) and students age 13 and over. We do not knowingly permit children under the age of 13 to create accounts or use the Platform directly. If you are an Organization enrolling students under the age of 13, the school consent provisions in Section 12 apply.
Individual Users may register using an email address or Google Sign-In. Organizations access the Platform through a separate onboarding process including federated SSO. You agree to provide accurate, current, and complete information during registration and to keep your account credentials secure.
LearningLevels AG | legal@learninglevels.com
You are responsible for all activity that occurs under your account. You must notify us immediately at legal@learninglevels.com if you suspect any unauthorized use of your account.
The AI Workspace allows teachers to scan and digitize paper materials, generate course content including lesson plans, handouts, worksheets, and quizzes from natural language prompts, edit generated content, and export materials as PDF.
The Learning Platform allows teachers and Organizations to create and distribute course content to students, track student progress, enable gamification features, and facilitate peer help systems where students can request assistance from peers and teachers.
We aim to provide reliable access to the Platform but do not guarantee uninterrupted availability. We may perform maintenance, updates, or modifications at any time and will endeavor to provide advance notice of planned downtime where reasonably practicable.
You retain full ownership of all User Content you create, upload, or generate using the
Platform. LearningLevels does not claim any ownership rights over your User Content, including any AI-Generated Content produced through your use of the Platform.
By uploading or creating User Content on the Platform, you grant LearningLevels a limited, non-exclusive, royalty-free license to store, process, and display your User Content solely for the purpose of providing the Services to you. This license terminates when you delete the relevant content or close your account.
LearningLevels does not use your User Content, prompts, student data, or any personal data to train, fine-tune, or improve any AI or machine learning model. Your content is used exclusively to provide the Services you have requested.
The Platform, including its software, design, trademarks, and underlying technology, is the exclusive property of LearningLevels AG. Nothing in these Terms grants you any rights to use our intellectual property except as necessary to use the Platform as described herein.
You may delete your User Content at any time through the Platform interface. Upon deletion, content is removed from active storage. Please refer to our Privacy Policy for information on backup retention periods.
You agree not to use the Platform to:
Your use of the Platform is subject to our Privacy Policy, which is incorporated into these
Terms by reference and available at learninglevels.com/legal/privacy. Where you use the
Platform on behalf of an Organization or in connection with student data, our Data
Processing Agreement also applies.
LearningLevels does not sell personal data to third parties and does not share personal data with third parties except as described in the Privacy Policy and Data Processing Agreement.
Access to certain features of the Platform requires a paid subscription. Current pricing is displayed on our website. By subscribing, you authorize us to charge the applicable fees to your designated payment method via our payment processor, Stripe Payments Europe
Limited.
Subscriptions renew automatically unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings.
Refund eligibility is determined on a case-by-case basis. Please contact legal@learninglevels.com for refund requests.Refunds can only be requested once per user.
This refund option is only applicable to users who have subscribed to LearningLevels
Services directly through LearningLevels's official channels.
Where LearningLevels is provided with confidential information by an Organization in connection with a contract or onboarding, we will treat such information with reasonable care and will not disclose it to third parties except as required to provide the Services or as required by law.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, LEARNINGLEVELS DISCLAIMS ALL
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT.
AI-Generated Content is provided for convenience and is not guaranteed to be accurate, complete, or suitable for any particular purpose. You are solely responsible for reviewing, editing, and verifying any AI-Generated Content before use.
LearningLevels does not make any warranty about the reliability of the Services or the security of user data, despite best efforts. The Service is provided “as is” and “as available,” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, accuracy, non-infringement, or warranties that may arise from course of dealing or course of performance or usage of trade
.
LearningLevels has no obligation to store or forward the contents of terminated Accounts.
We also have no obligation to store messages or contents for accounts that exceed their storage quotas. Furthermore, you will not hold LearningLevels liable or seek indemnification if confidential material is unintentionally released as the result of a security failure or vulnerability in the performance of the Services or if data is deleted for an inactive account.
To the extent not prohibited by law, you acknowledge and agree that in no event will
LearningLevels be responsible or liable to you or any third party, under any theory of responsibility or liability, for any indirect, special, exemplary, incidental, consequential, or punitive damages (including, but not limited to, procurement of substitute goods or services; loss of data, use, or profits; business interruptions; or any other damages or losses), for any multiplier on or increase to damages, or for any costs or fees (including attorneys’ fees), whether under these Terms or otherwise, arising in any way in connection with your Account, the Services, or these Terms, whether arising at law, in equity, or otherwise, and whether based in contract, strict liability, tort (including negligence or otherwise), common law, statute, equity, or otherwise, even if we have been advised of the possibility of such damage, or for any other claim, demand, or damages whatsoever, arising out of or related to your use or inability to use your Account or the Services.
IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE § 1542,
WHICH SAYS: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE
CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS
OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN
BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT
WITH THE DEBTOR OR RELEASED PARTY.
To the maximum extent permitted by Swiss law, LearningLevels shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the
Platform. Our aggregate liability to you shall not exceed the greater of CHF 500 or the fees you paid to us in the twelve months preceding the claim.
You agree that LearningLevels, and any parents, subsidiaries, officers, directors, employees, agents, or third-party contractors (the "Indemnified Parties") cannot be held responsible for any third-party claim, demand, or damages, including reasonable attorneys’ fees, arising out of your use of your Account or the Services. You agree that the Indemnified Parties will have no liability in connection with any such third-party claim, demand, or damages, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees and litigation expenses of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any third-party claims, demands, or damages arising out of your use of your
Account or the Services.
These Terms remain in effect for as long as you use the Platform. Either party may terminate at any time. We may suspend or terminate your access if you breach these Terms, fail to pay applicable fees, or if required by law. Upon termination, your right to use the Platform ceases and we will delete or return your data in accordance with our Privacy Policy and any applicable Data Processing Agreement.
Where LearningLevels processes education records on behalf of a U.S. educational institution, LearningLevels acts as a school official with a legitimate educational interest as defined under the Family Educational Rights and Privacy Act (FERPA). We process student education records only as directed by the institution and solely for the purpose of providing the Services. We do not re-disclose student records or use them for any commercial purpose.
The Platform is not directed at children under 13. Where an Organization deploys the
Platform to students who may be under 13, the Organization acts as the consent provider on behalf of parents under the school consent exception provided by the Children’s Online
Privacy Protection Act (COPPA), 16 C.F.R. Part 312. By deploying the Platform to students under 13, the Organization represents that it has complied with applicable COPPA consent requirements. LearningLevels will process such students’ data only as directed by the
Organization and exclusively for educational purposes.
Student accounts on the Learning Platform are provisioned or invited by teachers or
Organizations. Student data is processed solely to provide educational features.
Organizations and teachers are responsible for ensuring that student enrollment and data collection complies with applicable law, including obtaining any required parental consent.
These Terms are governed by Swiss law, to the maximum extent permitted by law. Any disputes, actions, claims, or other controversies arising out of or relating in any way to these
Terms, your Account, the Services, your use of (or lack of use of) or access to (or lack of
access to) your Account or the Services, or any advertising, promotion, or other communications between you and LearningLevels, whether based in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis, shall be subject to the jurisdiction of the competent courts of the Canton of Aargau. For Organizational customers, disputes shall first be subject to good-faith negotiation for thirty (30) days before formal proceedings are initiated.
We may update these Terms from time to time. We will provide at least 30 days’ notice of material changes via email or a prominent notice on the Platform. Your continued use of the
Platform after the effective date of changes constitutes acceptance of the updated Terms.
For questions about these Terms, please contact us at:
LearningLevels AG, Scheuergasse 5, 5210 Windisch, Switzerland
Email: legal@learninglevels.com
© 2026 LearningLevels AG · learninglevels.ch